At Rancho El Chonete We Take Your Privacy Seriously
Our site uses forms to help you request information, purchase products, or make a reservation. Within these forms, we collect contact information (like email address). Contact information from these forms is used to communicate about visit requests and may be used to send promotional material if you’ve requested information, but only from the Rancho El Chonete Ranch. We do not share this information with other companies for marketing efforts unless they are acting as a direct agent of the Rancho El Chonete Ranch and marketing on our behalf. Your contact information is also used to get in touch with you when necessary. We may use your IP addresses to help diagnose problems with our server, and to administer our website. Your IP address may also be used to gather broad demographic information. We do not save IP addresses when you submit personal information via online forms on our website as they will be eliminated from the database once transferred to our customer management system.
What follows is additional information and disclaimers about the information on our website, cookies, types of personal information we retain, and how we use it.
If you need to get in touch with us, please use our online Contact Form. You can also reach us pursuant to the “How to Contact Us” section below.
LINKS TO OTHER WEBSITES
You have the ability to modify your browser to either accept all cookies, notify you when a cookie is sent, or reject all cookies. A quick web search will provide more information about cookies and how to view these cookies in your browser.
The Rancho El Chonete Ranch has made every effort to ensure that this website is accurate. That said, discrepancies can occur, and we apologize in advance if this has happened. The Rancho El Chonete Ranch, its agencies, representatives, and agents accept no responsibility for errors and omissions however caused. If you find an inconsistency in this web site, and wish to bring this to our attention, please feel free to contact the Rancho El Chonete Ranch pursuant to the “How to Contact Us” section below. This site and its contents are completely copyrighted to Rancho El Chonete Ranch. Unless otherwise specified, any portion of this site, including native programming code, text, design, logos, photography and virtual tours cannot be reproduced without expressed written permission of The Rancho El Chonete Ranch.
THIRD PARTY TRACKING
We participate in behaviour-based advertising. This means that a third party may use technology (e.g., cookies) to collect information about your use of our website so that it can provide advertising about products and services tailored to your interests. That advertising may appear either on our Website, or on other websites. You can opt out of receiving advertising based on your browsing behaviour from some network advertising companies by going to the Network Advertising Initiative and the Digital Advertising Alliance websites, although to completely prevent advertising based upon your browsing behaviour you should also disable the cookies in your browser.
We will collect, store and process information about you if you voluntarily provide us with such information in connection with the following:
filling in a form on any of our websites;
opting in to receive marketing information with us;
subscribing to receive a communication from us (e.g. a newsletter, blog or by following us on social media);
participating in a survey, competition, or prize draw; or
contributing content to us (e.g. for display on an Rancho El Chonete blog post).
The types of information we may obtain include:
contact information such as email address, name, address, etc.;
passport and visa data, payment data, travel history and details of joint travellers;
dates of your travel or stay with us and associated charges;
purchase or delivery of products or services;
reviews and opinions about our property, products, and/or services; and/or
information we receive about you from any third parties through whom you have booked your arrangements
We retain these types of information on our web servers and third-party servers for the purposes of communicating with you regarding your travel or stay with us, and for advertising purposes, newsletter subscriptions, to provide you with information about our property, and provide you with the best guest experience possible.
MANAGING YOUR INFORMATION
You can make the following choices regarding your Personal Information:
You can provide us with your email address so we can send you newsletters, surveys, offers, and other promotional materials. If you don’t want to receive these promotional emails from us, you can unsubscribe from our newsletter list by clicking the “unsubscribe” link at the bottom of any of our emails. Please allow up to 4 weeks for unsubscribe requests to be processed. You will still receive transactional or service-related email communications from us for things like your reservation information or your stay at our property.
Deletion of Your Personal Information
Revocation of Consent
You may revoke consent, or object, to specific processing of your Personal Information by contacting us. If you revoke your consent for the processing of Personal Information, then we may no longer be able to provide you services including transaction based emails that may include information about upcoming or past stays at our property. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity.
Access to Your Personal Information
If required by law, upon request, we will grant you with reasonable access to the Personal Information that we have about you. You may request access to your Personal Information by contacting us with such request pursuant to the “How to Contact Us” section below.
PROTECTING YOUR INFORMATION
We take the security of our members and investors very seriously. We use industry-standard encryption technologies when transferring and receiving important customer data exchanged with our Website. No confidential or personal information will ever be requested or sent over regular unencrypted email channels. All our email transmissions are encrypted using SSL Encryption. All sensitive document collections are done through secure file submission services such as PDFfiller. All systems, software, plugins, payment processors, and devices we use are constantly updated and patched to ensure your data is safeguarded.
To help maintain data accuracy, prevent unauthorized access to or disclosure of, and ensure the appropriate use of your Personal Information, we have put in place physical, electronic and managerial procedures. In the event that we are required by law to inform you of any unauthorized access to your Personal Information, we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Please keep in mind, however, that no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit using our Website, and you transmit such information at your own risk. Our Company further does not assume responsibility for use or disclosure of your information that are the result of unauthorized or illegal access to our systems or those of our vendors or partners.
RETENTION OF INFORMATION
We retain Personal Information for the period necessary to fulfill the purposes outlined in this policy, or until an individual requests that we delete information about them, unless a longer retention period is required or is permitted by law. If you would like additional information concerning how long we keep a specific type of information, you can contact us pursuant to the “How to Contact Us” section below.
HOW TO CONTACT US
Rancho El Chonete
Office USA: (303) 731-3387
Cell: (506) 8753-6414
Office: (506) 2475-7275
Cel: (506) 8592-3344
600 meters South of school, Provincia de Alajuela, Santa Rita, Costa Rica
“We take the security of our investors very seriously. No confidential or personal information will ever be requested or sent over regular unencrypted email channels. All our email transmissions are encrypted using SSL Encryption. All sensitive document collections are done through secure file submission services. All systems, software, and devices we use are constantly updated and patched to ensure your data is safeguarded. As a private organization, we do not sell any organization.”